Frequently Asked Questions

Everything you need to know about your professional hair care journey.

How long does shipping take for hair care products?

Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your styling essentials sooner.

What is your return policy for opened products?

For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.

Are your professional tools covered by a warranty?

Yes, all professional styling tools, including blow dryers and flat irons, come with a 1-year manufacturer warranty against technical defects.

Do you offer international shipping?

Currently, Rock Paper Scissor Hair Studio ships within the domestic United States and Canada. We are working on expanding our reach globally in the near future.

Are your hair care products sulfate and paraben-free?

The majority of our curated salon brands prioritize clean ingredients. You can find a full list of ingredients and specific 'free-from' labels on each individual product page.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.